Shipping & Returns
At Upvalue Technology Limited, we are committed to providing you with a seamless shopping experience. Our Shipping & Returns Policy is designed to ensure convenience, transparency, and satisfaction for all customers. Below are the key details governing orders of Coats & Jackets and Dresses:
1. Shipping Policy
- Processing Time: Orders placed before 2:00 PM (local time) will typically ship within 1–2 business days.
- Shipping Carriers: We partner with reliable carriers such as UPS/DHL/USPS to ensure safe delivery. Shipping costs and estimated delivery times vary by location.
- International Orders: Customers are responsible for customs duties, taxes, and import restrictions.
- Order Tracking: A confirmation email with tracking details will be sent immediately after dispatch.
2. Returns Policy
We offer free returns within 30 days of delivery for unworn, resalable items with original tags and packaging. Exclusions apply (see Exceptions below).
Eligibility for Returns:
- Condition: Items must be in their original condition, unused, and with all tags/labels attached.
- Proof of Purchase: A receipt or order confirmation is required.
- Timeframe: Returns accepted within 30 days of delivery. Note: Sale/Clearance items may not be eligible for return unless defective.
Process:
- Initiate a return via your account dashboard or contact our Customer Service team.
- We’ll email a prepaid return label for your convenience.
- Once received, refunds will be processed to the original payment method within 5–7 business days.
Exceptions:
- Final Sale Items: Marked "Final Sale" cannot be returned or exchanged.
- Customized/Special Order Items: Non-returnable (e.g., made-to-measure coats).
- Damaged/Defective Goods: Contact us within 7 days for replacements or refunds.
3. Exchanges
We accept exchanges for the same product (different size/color) or for a credit note. Exchanges are subject to availability.
4. Special Considerations
- Dresses: Ensure no alterations, stains, or wear beyond normal inspection.
- Outerwear (Coats & Jackets): Fasten all zippers/buttons and retain original hangers.
- Weather-Sensitive Items: We cannot accept returns for water resistance or fabric issues caused by improper care.
5. Shipping Information
- Return Shipping Fees: You are not charged for standard returns. For expedited shipping, additional fees may apply.
- Lost/Delayed Returns: If your package is lost or delayed, please contact us within 10 days with your tracking number.
6. Questions?
For assistance, contact our friendly team at service@semanticclothing.com or +852 27759899. We respond within 24 hours.
Notice: This policy may be updated periodically. Your continued use of our services constitutes acceptance of the latest terms.
Thank you for choosing Upvalue Technology Limited! We strive to make every shopping experience effortless and enjoyable.
Friendly reminder: Pre-loved or worn items returned without tags may be donated, and refunds will not be issued.